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CouriersPlease (CP) is a leading parcel delivery service, with a courier network of more than 750 franchisees and contractors that covers 95 percent of Australia. It was founded in 1983 as a specialised metropolitan parcel delivery business in Melbourne, and was acquired by Singapore Post (SingPost), a leader in eCommerce logistics in 2015. CP’s core domestic and international services connect customers across town, intrastate, interstate and all around the world.

In response to the exponential growth in online shopping, CP offers a suite of alternative delivery choices to provide greater flexibility for customers who are unable to collect their parcels at home. These choices include authority to leave in a safe place, nominate a neighbour within three houses in either direction to deliver parcels to, delivery to an alternative address, rescheduling to another date, and delivery to a ‘green’ collection point.

CP’s collection network offers consumers secure, local 24/7 parcel access points through its Australian network comprising of more than 3,500 parcel lockers in 45 locations and 2,000+ retail outlets, in partnership with parcel delivery network Hubbed.

CP has invested in world-class information systems and technology to provide the best practice technology to its 3,500+ eCommerce clients. CP’s automated sortation system in its Rosehill, Sydney, depot has boosted efficiency for CP’s franchisees – 8,500 parcels once took seven hours of manual handling, and now takes one hour. The sortation system comprises automatic parcel weight and measurement, a cross-belt and five-sided camera scan, which negates the need for manual handling by staff.

In 2019, CP also launched Boomerang, a self-serve, low-cost returns portal which enables e-tailers to focus their resources on selling products instead of allocating resources to handle the challenge of reverse logistics. It also allows customers to return their unsuitable online purchases to a conveniently located drop-off point, which is collected by a CP driver and returned to the retailer’s warehouse for processing.

After 37 years in the industry, CP has evolved from a local metropolitan business into a leading Australian logistics business that is enabled by advanced technology. It provides innovative mail and logistics solutions to provide a truly rewarding consumer experience.

Environmental Action:

CP is a LowC02 business certified by the Carbon Reduction Institute (CRI) under the NoCO2 Program. To achieve this status and become a low carbon business, Couriers Please undertook the following process:

  1. CP commissioned a LowCO2 audit from CRI to measure their operational carbon footprint for the FY2019. CRI’s LowCO2 audit follows the standards outlined by the World Business Council for Sustainable Development’s Greenhouse Gas Protocol Corporate Accounting and Reporting Standard (1). Under the protocol Scope 1 & 2 emissions are required to be measured while Scope 3 emissions do not need to be measured. The LowCO2 Audit measures emissions relating to all Scope 1 & 2 emissions and Scope 3 emissions relating to staff travel and waste as these emissions fall within Couriers Please’s financial control.
  2. CP have committed to an ongoing program of offsetting a minimum of 100% of their operational emissions in an approved Verified Carbon Standard project; namely the China Wind Project, and
  3. CP have committed to ongoing annual auditing of their emissions.
  4. What does LowCO2 mean?

    By meeting the requirements of LowCO2 certification under the NoCO2 Program, CP is now a low carbon business. Couriers Please have measured and offset their operational emissions, as outlined above.

    What Carbon Credit Project does CouriersPlease purchase units from?

    China Wind

    The China Wind Project provides a renewable, clean energy source for power generation. Wind projects partially displace electricity currently generated from grid connected conventional fossil fuel based thermal power plants, thereby reducing overall emissions. Furthermore, by reducing harmful pollutants in the atmosphere, the China Wind Project also provides public health and local environmental benefits. Such projects also provide economic benefits through increased investment in renewable energy and employment opportunities.

Carbon Reduction Institute